FAQ – Frequently Asked Questions

1. Where do you ship from?

Our products are shipped from trusted fulfillment partners located in the United States and selected international warehouses, depending on product availability and destination.

2. How long does shipping take?

  • Order processing: 1–3 business days

  • Estimated delivery time: 7–15 business days
    Delivery times may vary due to customs clearance or peak seasons.

3. Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping availability and delivery times may vary by location.

4. Will I receive a tracking number?

Yes. Once your order is shipped, you will receive an email with a tracking number and tracking link.

5. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and other secure payment options available at checkout.

All payments are processed through encrypted and secure payment gateways.

6. Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible. Once an order has been shipped, changes or cancellations may not be possible.

7. What is your return policy?

We accept returns for eligible items within 14 days of delivery.

  • Items must be unused and in original condition

  • Return shipping costs may apply

Please contact our support team before returning any item.

8. What if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund promptly.

9. How can I contact customer support?

You can reach us at:
Email: support@swan-like.shop

We aim to respond within 24–48 business hours.

10. Is my personal information secure?

Absolutely. We respect your privacy and protect your data using industry-standard security measures. Your information is used only to process orders and improve your shopping experience.